The Juggle Zone: Bargain Blog

As I indicated earlier, I was really impressed with how Newegg handled a bad rebate situation. Here's the reason why:

From: David
Subject: Order #XXXXXXXX
Date: March 30, 2006 10:00 PM

I sent my rebate for the VID CAPT KYWRD|DVD PCI VS-L883D R (Serial#: XXXXXXXXXXXX) on 11/16/05, shortly after receiving the card. However, I have not received my rebate yet, and WAY more than the stated 12-14 weeks ave passed. Attempts at contacting Kworld have been unsuccessful. I would like a refund of the rebate amount, $24.99.

-David

From: Newegg.com Customer Support
Subject: Re: Order #XXXXXXXX
Date: March 31, 2006 12:07 AM

Dear Customer,

Thanks for contacting Newegg.

We apologize for this inconvenience. Please simply disregard the rebate from the manufacturer; instead, we would like to refund the $ 25.00 credit back onto your original Visa card as a token of this lost rebate claim. We have already issued this $ 25.00 credit onto your Visa card. Please allow approximately 3-5 business days to fully process the transaction and make the funds available. Thank you in advance for your patience and understanding.

Thank you,
Ian Lei

From: David
Subject: Re: Order #XXXXXXXX
Friday, March 31, 2006 12:39 AM

That's fantastic! Wonderful news, wonderful service, and wonderful speed! Kudos to you!
-David

From: Newegg.com Customer Support
Subject: Re: Order #XXXXXXXX
Friday, March 31, 2006 2:42 AM

Dear Customer,

Thanks for contacting Newegg.

Thank you for the kind words they are certainly appreciated. It was truly a pleasure serving you and we hope for the opportunity to do business with you again in the near future.

At Newegg, we strive for complete customer satisfaction. That is because we view each and every patron as a customer for life. Our team works hard to make certain you encounter the smoothest, most pleasurable online shopping experience possible.

Thank you,
Ian Lei

Posted by dwallach at 7:28 AM | Permalink | Comments (1) | TrackBacks (0)

It's not too often that I post problems with rebates, because I don't have many. However, I finally got around to tracking some down, and here's the status:

1) After my KWORLD Video Magician order was cancelled by Buy.com, Newegg.com had a similar offer, but with much less risk - they were only charging $27 and it came with a $25 MIR. However, the rebate never came. I complained, tonight, to Newegg, and they already sent me an email stating that they're crediting me the $25!

2) On 11/6/05, a week before I bought the video card above, I ordered a family tree program from Amazon, which was free after a $10 rebate. The primary purpose of ordering it was to get free shipping on something I was ordering that was not over $25 itself. But again, the rebate never came. This rebate did allow for online status checking, and when I checked tonight, it shows that it was mailed two days ago. Late, but that's better than never.

3) Back in August of 2004 I was in a KB Toys outlet. They had a package of 20 AAA batteries for $5, with a $5 rebate. The rebate never came, and for some reason I never pursued it in the past. So I sent an email off to KB Toys to complain. The rebate form did have a phone number, which I'll call tomorrow.

4-5) There are two rebates from the Sandisk Cruzer deal that I don't seem to have received. While I did receive both rebates from Sandisk, I have not yet received either of the rebates from CC. I fired off a quick email to them as well.

Finally, I've gotten around to updating my rebate meter. I'm pretty darn close to 300 rebates! Unfortunately, between being much busier and less in need of 'stuff,' I've been ordering a lot less lately.

Posted by dwallach at 12:21 AM | Permalink | Comments (1) | TrackBacks (1)

These may be a little less legit, but they're the same basic coupon than the ones from a little while ago:

Versions A and B.

See here for more info.

Posted by dwallach at 7:42 PM | Permalink | Comments (0) | TrackBacks (0)

First, for those of you wondering what HTDT stands for, it's "How'd They Do That."

Second, for those of you wondering how people on Ebay can offer instant delivery of things like coupon codes, the answer is not that they sit at their computer 24/7. Rather, they use tools like CN-USA.

Posted by dwallach at 7:39 PM | Permalink | Comments (0) | TrackBacks (0)

Posted by dwallach at 7:12 AM | Permalink | Comments (0) | TrackBacks (0)

Use the gethuman website to find out tricks to speak to a human as quick as possible, and end those horrific endless loops of automated systems!

Posted by dwallach at 8:46 AM | Permalink | Comments (0) | TrackBacks (0)

Lots of info in The official external ENCLOSURE thread at FW.

Posted by dwallach at 8:35 PM | Permalink | Comments (0) | TrackBacks (0)