Rant: Customer Service?
Historically customer service has traditionally been neglected. Of late, it has gone further down the tubes. It's not like the people on the other end of the line are ever particularly helpful. In fact, more often than not they're actually a barrier to real help - either another level of CS (that knows what they're talking about) or simply an ignorant human in between a knowledgeable customer and a handbook of solutions.
To make matters worse, companies have started exporting CS to countries where labor is cheap. What this usually means is the employees are situated in countries that are many time zones away. For people to be answering the phone during business hours here, they're up during the middle of the night there. There's also a lag between when one person speaks and the other hears. Additionally, English is rarely a primary language for these folks, making communication virtually impossible.