AOL Really Never Gives Up
There's low, and then there's scummy. And then there's AOL. First, the made it hard to cancel. Then, they sent follow-up letters to try to get me back. But the thing that really pissed me off was the "Payment Processing Note" that they sent to me, claiming that they were unable to process my payment for AOL Service. Well, considering that I cancelled during my free trial, they had better be having trouble charging me!
Despite the fact that I had no real reason to call, I figured I would anyways. At 4:48, I called and reached a recording. By 4:49, the Divya answered, asked for my name, account #, and my security question. After discussing the problem, she passed off my call to another department at 4:50. Within a minute or so, Fatima answered, and again asked for my account #, then name and security question. She claimed that the account had never been terminated. I told her I didn't care what her system told her. She then tried to indicate that I would have to pay the balance in order to cancel. Yeah, right! She proceeded with the cancellation process, which I again refused to participate in. Supposedly, this new cancellation will take affect today.
Bottom line: thank goodness for $1 credit limit disposable credit card numbers.