OfficeMax Sucks: BBB Complaint
I had just about given up on the $50 that OM owes me when I remembered that I had never filed a BBB complaint. So, I took a few minutes, and complained away:
Please allow up to thirty days to hear from the Bureau regarding your complaint.
The following complaint was submitted on 6/29/2004 4:57:47 PM:
CUSTOMER INFORMATION:
Mr. David Wallach
XXXX XXXXX St
XXXXXXXX, NY United States XXXXX
dwallach@XXXXXXX.XXX
Daytime Phone (XXX)XXX-XXXX
COMPANY OR ORGANIZATION INFORMATION:
Officemax
4224 Maple Rd
Amherst, NY United States 14226
(716)862-6660
www.officemax.com
COMPLAINT INFORMATION:
Complaint #: XXXXXXX
Complaint Type: General Complaint (not a car maker)
Date Received: 6/29/2004
Primary Complaint Classification: Credit or Billing Disputes
Secondary Complaint Classification: Selling Practices
Complaint:
Item was advertised for $150, but online the price in the system (when I ordered) was $200. I called to have the price adjusted, and the Customer Service Representative (CSR) informed me that I could expect a refund of $50 + tax ($54.24) to show on my credit card about 1 week later. When I later checked for the refund on my credit card company's website, it never showed. I contacted OfficeMax many times by phone and by letter to request the refund. The first few times I complained, I was told that they didn't know why I hadn't been credited, but that I would be. Later I was told they couldn't credit me the whole amount, but part of it. Later yet, I was told they wouldn't credit me anything. Their latest excuse is that because I used a coupon, they can't correct the price. However, this directly contradicts what I was EXPLICITLY told by the CSR - that I would receive my refund.
NOTE: The contact dates listed in the complaint form are approximate.
Desired Settlement: Refund
Settlement Explanation:
I expect to be refunded the amount originally promised, $54.24. It would be nice to get an apology for all of the runaround that they have put me through as well. I have stopped purchasing from them because of this incident, and I warn all of my family and friends to beware!
Customer Service Rep: Mr. Christopher Milliken
Product or Service: Lexmark printer (Item #2043-8698).
Model Number: x6170
Account Number:
Order Number: XXXXXXXXX
Salesperson:
Payment Made: Yes
Purchase Price: 184
Disputed Amount: 55
Payment Method: Credit Card
Purchase Date: 2/17/2004
Problem Date: 2/23/2004
Complaint Dates: 2/23/2004, 4/25/2004, 4/27/2004
The bureau that will handle your complaint is:
Better Business Bureau
741 Delaware Ave., Ste. 100
Buffalo, NY 14209 -2201
Phone: (716)881-5222
Fax: (716)883-5349
Email: pjowsey@upstatenybbb.org
WWW: http://www.upstateny.bbb.org
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