The Juggle Zone: Bargain Blog

dwallach:
Just wanted to thank you for the info. The 800 #'s already been disconnected (!!!), but I was able to get through on the 949 #. I've just had a bad experience w/Buy.com, obviously. I ordered "Virtual PC w/XP Pro", they sent me "w/XP Home". I'd asked for 2-Day shipping, because I need it for a presentation in NYC in a few days. I told them I would ask for a replacement instead of a refund ONLY IF they could get the replacement here tomorrow. They said they could. After 30-40 mins. of effort and several calls, including instructions for me to put this >$200 item on my card AGAIN (I had to do an instant transfer to get enough money into my account), they told me there was no guarantee that this item would ship even in the next 3 DAYS (it's Friday now).
I will not order from them again, and I suggest that the rest of you look elsewhere for your deals. A cheap price on the web does not always a satisfied customer make!

I would advise anyone against purchasing an item from buy.com as they have TERRIBLE customer service. I have been trying for over 3 days just to get my buy.com password reset so that I can return an item I purchased but, surprise surprise, to this point they have been unable to do it. I am getting the sneaking suspicion that this is another scam to get me to puchase an unwanted item. So, let the buyer beware!!!

Thanks for giving those phone numbers though. Hopefully one of them will work!!

Yes, jm, I'll go along with you on that vehement warning about Buy.com. I FINALLY received the replacement order today... they sent me the XP Home version AGAIN. My presentation in NYC is tomorrow night. I'll have to hope that someone there has a PC I can borrow and I'll have to bring all of my presentation files on CD. Now I'm just hoping that the $400 that's been charged to my card for the 2 WRONG items will get refunded today when I DRIVE ALL THE WAY TO UPS TO SEND THE ITEMS BACK.
Let me say this... Buy.com has some very sexy prices in their e-mail flyers. My experience is proof yet again that the cheapest price can end up causing MUCH more pain than the pain your wallet feels when you pay a little more and order from a REAL company.

DON'T BUY FROM BUY.COM! Pass it around... I'M gonna!

I will definitely not buy from buy.com ever again. I placed an order Nov. 25, 2 day shipping. Then Dec. 17 comes around, nothing in sight. When I check the tracking, my $157 order was sent to different places, on the opposite side of the country!! I posted a claim, they aprroved it 2 weeks later. I didnt get any sign of being sent a replacement order. (its now Jan. 27) I place a call (long distance by the way) and they admit the problem. Its now Feb 11th. Im calling again today...

BUY.COM has embarrasing service!!!!

I bought an external USB 300GB Drive from buy.com. The price was less than any other place i looked through. Three days million calls order still under processing:( Everytime i call someone told me they forward my order for verification process and noone dam care for the importance that i have data to back up and here three days i am only looking for under processing statement. Best prices but horrible customer service and none even care even email them and left message. Never gonna buy again that's for sure.

Thank you for the phone number!!!
I will never buy anything from buy.com anymore.
I placed my order on Dec 28th,today is Feb 20th, nothing came!!!

Please do not order from them

When I tried to contact buy.com at the numbers listed at the top of the page, I got an individual (not buy.com) with the 800 number but 877-780-2464 worked fine for me and I talked with an buy.com rep who answered my questions.

Just my two cents...

Thanks for the numbers who ever posted them. I recently ordered form buy.com as well and the package I recieved looked like it just went through a war zone...while inside the package was computer equipment. YEAH I NEVER NEVER BUY FROM THEM AGAIN.

Also, if you cancel an item and they ship it anyway, you will not be reimbursed for the shipping, and you will be required to pay to ship it back. The man I spoke to would not let me speak to someone else to demand a shipping reimbursement. Good work!

877-780-2464 Number worked for me. Thanks for the number. Waiting for Buy.com to process my order(still says processing)

Let me add my experience with Buy.com.

I ordered a printer that was supposed to come with a "Bonus PostScript 3 SIMM card retail value of 179.99". Lo and behold I open up the printer to find that the SIMM slot where it should be is empty. So I contact Buy.com who said I should contact Samsung. Why should I contact Samsung when Buy.com is advertising it? My other recourse is to ship it back (presumably at my cost) for a refund (and I assume I'd be out the shipping cost when they sent it to me). In addition I might be subject to a surchage because I opened it up (but how else can I check for a missing part unless to open it up?)

So all in all, Buy.com is a big scam as far as I'm concerned and I'm going to do EVERYTHING in my power to get them to fix the situation because I HATE being taken advantaged of.

I could not agree with you folks more. I bought something off the web for the first time and it was disaster. I sent it back to buy.com after getting their approval (RMA code) and they sent it back without comment. I shipped it back again at an additional cost.
Now of course my account has not been credited after nearly five months! I have given up on getting my money back from these guys. I thought I was alone in my predicament. Obviously not true. We definitely need to make sure that the word gets out on such rotten service and near illegal behaviour.

ram

Thanks for the buy.com phone number 8777802464, it worked great. I ordered a plantronics headset on the 22th of february and its now the 24th of march and all they can send me is automatted emails telling me the orders on the way. I just called and cancelled the order and now i have to wait 10 days to get my refund. What a mess!

Terry

I mailed in on 1/7/2004 my $50. rebate documentation for a "Govideo" DVD/VCR I purchased.

So far I received nothing. When I go to www.rebatestatus.com, my name is there with a comment that the rebate is being processed. When, I sent an email to inquire about the status, I received a reply that said they are working on it and NOT to send anymore emails.

Ordered two seasons of Stargate SG1. The packing slip claims both sets of DVDs were in the box, but the box I received was physically too small to hold two seasons of DVDs! I called the 877 number at the top of this page (Thanks for the info!) and a courteous rep asked a few questions, then asked if I wanted a reship or a credit. The 'claims department' would get in touch with me in the next 1-2 days or so. 'scuse me? Then add their 'economy shipping' that they'd use to send me the package I paid 2 day for..... *grumble*

*sigh* looks like it's time to start buying from Amazon again.

I'm still dealing with a return I made in the middle of this month. They received my package on March 18 but claim never to have gotten it. I then provided them with a tracking number and time of delivery. The guy I spoke to at the customer service number told me that now that they had that information, the return could be processed. Basically, they were waiting for me to give them a tracking number so they could no longer claim they had never received the item. Then, they made it sound like my fault for not doing so in the first place! Unbelievable!

Oh, here's the fax number for the credit department: 949.389.2837.

When making a return to them, I suggest faxing all pertinent records (i.e. shipping receipts, tracking numbers) to this department. To finally get my credit, I called, e-mailed and faxed. I seemed to have ultimately annoyed them more than they annoyed me.

MLC,
Thanks for the info! I've added it to the original post, to ensure that everyone can find it easily.

thank you so much mister i was looking for a way to talk to somone at buy.com not just that stuipid answer tree.

Thank you so much for easing my frustration with the Buy.com phone number! - My expereice seems to be right on par with others who have expressed their own, above.

It seems wildly unreasonable to me, for an online service to rely on your email address alone as the key to accessing your account and/or tracking an order, and not to offer an additional field to confirm the spelling of your email address before submitting. - They will not include the email address you've typed on their order confirmation, either. - In my case, I was totally stuck for having mispelled my email address.

To add to this frustration of having no access, not even a phone number, to trace my order, in the sequence of placing my order, I was never offered an option to change the shipping status from the free snail mail offer to 2-day shipping. I urgently need 11 copies of this software program, yet had no means of communicating that to Buy.com

Last, once I did contact them, they asked me to confirm my credit card billing zip. The number I told them was the correct zip, but the service rep told me it was wrong. I ended up hanging up and contacting my CC company to see what was going on, and they confirmed the same as I had thought, the zip I had given was correct. - Hmmmmmm.

To save myself from future frustration, I cancelled my order online and backed it up with a phonecall to confirm. - I don't think I'm willing to roll the dice on this one. Thanks to all of your input, above.

What a hole in the wall!! My husband and I ordered two small things, one of which was classified as a preorder (even though since they do not ship on weekend it should have been normal) and we were told on the website and in an Email that our order would require two seperate shipments, so we were charged over $7.00 for two DVDs. Then on Monday the order was sent in one shipment, so I emailed them saying that it was not acceptable and was told in a very snotty Email that we agreed to pay that charge so that is what we will pay. Thanks for posting the Phone number, the 877 one worked for me, but I still do not think I will get resolution on this, but if they do not refund part or all of that shipping charge I WILL call the credit card company and that charge will be adjusted and Buy.com will get in trouble. Its been years since I ordered from there and I got an advertisement in my Email saying they were cheaper than amazon on the two things we wanted, so that is the reason we ordered. Apparently their customer service has not improved. I will never use Buy.com again, and I must reiterate all the cautions for other buyers on here, stick with Amazon, I have never had a problem with them in the 7-8 years I have been dealing with them!

I called the buy.com number today and they keep you on hold and every two minutes the "Buy.Com Order Expert" comes on and tells you he is sooooo sorry you are still waiting and says that they are really busy and you should visit the website. I am really disapointed with thier customer service. I asked if they could switch the product for me and I got a quick NO. Apparently my order was on back order and I would have to wait until it came in stock and was processed before they could cancel it and get my money back on my credit card. What a rip-off. I wll not order from them again.

This is my first order from Buy.com. I ordered a Lexar 1GB USB Jump Drive Sport on October 9, 04. I haven't received it yet that the order sent to warehourse. There is a $30 mail-in rebate which must be postmarked within 30 days of purchase date. Today is Nov 4 alreaday, so I called Buy.com Toll-free number to cancel my order. The Buy.Com Order Expert said I will receive a cancellation number in 5 to 6 business days. If I receive the item, they will charge on my credit and I have to pay for the postages. I will never ever order anything from Buy.com.

This is the first time I purchased from Buy.com in over 2 years and that is mainly because their customer service has been lacking or non-existant since the tech bubble burst and they removed their 800 #.

I bought a Princeton VL179 LCD monitor, and lo and behold I get home from work and it is sitting by my front door, (luckily not stolen - thanks UPS :pissed:)packaged in nothing more than the manufacturers box. The box looks like it wasn't coddled during it's trip from IL to FL and I noticed a piece of clear packing tape covering the opening, so that worried me a little. Well I get the monitor working and there is a small green pixel that stays on the screen all the time. It is on the outer edge but for a new monitor this is unacceptable. I guess Buy.com just re-ships defective goods, as this did appear to be a return. I supposed when they issue a call tag to have this replaced (on their dime for shipping it back) they will turn around and resell this to another poor unsuspecting customer. With a lack of contact information, a customer in this predicament is likely to live with the defective product if it works to some degree. I should have known better than to deal with them again, all in the name of saving a few bucks. Never again!

**Update** with the hassle of having to pack up the monitor and set up my old one again I had it sent back to Buy.com. After they received it I called them to make sure the next one they sent out was checked first to make sure it wasn;t damaged or them just re-sending the same exact monitor I sent them. They tell me there is no more monitors at this time and they will have to issue me a credit. Well that was early last week. So far my credit card hasn't been credited. How long ideally will it take?

**Update part 2**

Buy.com keeps dragging their feet when it comes to having to refund your money, and I am finding this out first hand. They didn't give me any idea of why it is taking far far longer than the 5-10 days to get my money credited back on my credit card, but said it will be expedited, whatever their definition of expedited means.

I really can't stress enough not to deal with this company, the customer service reps are clueless and unremorseful, and it seems they may have outsourced the entire customer service reps to India as I can never understand them without repeating what they say 5 times. How can you hire someone to be a customer service rep handling phone calls without an ability to speak English clear and articulate?

I bought Harman soundsiticks 2 from this awful company. they were alot cheaper than anywhere else. well, i got them and they sounded great, but about a week later i noticed a slight rumble on a song that really hit the mid-low frequency range, didnt hear it again until a few weeks later. as you can guess, these speakers degenerated very quickly after there 1 month refund was up, and now they sound terrible, makes me angry to listen to them, only 2 months after purchase. The Soundsticks are about the best pc speakers available, and they should not sound like this- i have done nothing to harm them! i believe they have sold me refurbished speakers, as i check harman's page and their refurbished speakers are the same price as what i paid. what a rip off!!!!!! do not buy speakers here

Buy.com sucks! The phone number worked for me, and they were open at 2 AM MST on Monday morning (I guess they are 24/7). I think they delay shipping certain items so they can see if they can get someone to buy it at a higher price... 5 seconds after I order something it's price jumps up 20 or 30% and then they delay my shippment (this has happened twice to me!)

very helpful

Thanks for the number!

Here's one for you!!..Buy.com advertised am Acer notebook at 1.8ghz. I bought it along with case and service policy, total $735..received order and the notebook was a 1.6ghz not 1.8ghz..Total price put on their Buy.com Preimer Acoount with chase Bank..Sent e-mail to them about their false or misleading advertising and asked their intentions? (would have accepted a discount or something)..They sent back a return (all this beginning of aug 06)Returned all items and received e-mails with credit, Aug15, Aug16, and finally Aug25 with last credit..Todate,none of these credits have been sent to the bank, and they are billing me...Calls and e-mails to buy.com., with no action...Sent a Dispute ltr to Bank refusing to pay account and added copies of three credit e-mails(they have not received my ltr yet)..Still checking with bank and no credit posted yet...Finally called last nite (09/08/06) and got a supervisor at buy.com (could hardly understand his speach)he said he would have to talk with hqs????????? NEVER BUY FROM THEM!!!!

I ordered the Lord of the Rings Platinum DVD set on December 26th. It is now January 10, and it is still "On Order". Called customer service, and was forced to wait 20:00 for a representative. Literally, when my call timer reached 20 mins someone picked up my call... Coincidence? I think not. In addition, they have no idea when my DVDs will ship.