Staples Calls 2
I called regular Staples CS today, because the courier still hasn't shown up to pick up my Microsoft Money 2004 Standard. When I called to arrange the pickup, they said it could take up to 5 business days for the courier to show. But before the end of the call, the CSR told me the courier would be coming Tuesday.
So I told all of this to today's CSR, who put me on hold for a fair amount of time while reading the notes on the order. He then told me there was no way for them to know when the courier was coming, apologized that the prior CSR had told me a specific day, and is sending me a $5 GC for my troubles.
I haven't heard back from Karen, so if I have a chance, I may give her a call tomorrow.