The Juggle Zone: Bargain Blog

I've pulled off yet another PM! At this point, it's getting ridiculous. BestBuy advertised a free mouse with the purchase of TaxCut (a deal that is valid both instore and online. Since Staples carries the same mouse, their policy is written such that they should do the PM. Specifically, it states, "If another company offers a product that comes with a free or discounted item and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase and will not take the free or discounted item into account." Since Staples does carry the same mouse, they should provide it.

The first CSR I dealt with absolutely refused, calling my interpretation of the policy incorrect. Had she refused because of the coupon I used, or because of the PM I already did, I would accept that. But I did not accept her interpretation of the policy. So I called another CSR, who basically said the same thing. However, when I read the policy with emphasis and explanation, he agreed to pursue it. He put me on hold, then returned to the line, said "Thank you for waiting, Sir-" and was cut off. I called another CSR who also disagreed with me right off the bat, but after an explanation also agreed to pursue it. He came back apologizing for his misinterpretation, stated that the other CSR(s) were wrong (in their interpretation of the policy), and that he had done the PM. The manner in which he did it was interesting - he bumped Staples price from $19.99 to $20.00, then applied a $20 coupon. It should be delivered tomorrow by UPS.

UPDATE: As per Reader Daniel's request, the "up till now" tally is $23.72* in cash, plus the following items:
-TaxCut Deluxe
-12 Sheet Strip Cut Shredder
-MS Money Deluxe 2004
-Deduction Pro
-Palm III/VII Stylus 3-pack
-MS Optical Wheel Mouse
-TaxCut State (To Be Obtained FAR)
*Plus the potential overpayment of rebate(s)